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Managing Work Queues

When a form is submitted and saved to the database, the submission will enter the queue of the default recipient as described in the previous section. All admin users have a Personal Queue and a Public Queue. Department Admin, Formulators, and Super Admin users have My Forms, Department Admin have Department Forms, and Super Admin users have All Forms, in addition to the personal and public queues. All of these queues are accessible via the Administrative Homepage -- the five most recent entries for each being displayed on the homepage. The submissions are listed in decending order of the dates which the items were last assigned rather than the submission dates. If the submission was never reassigned, the assignment date is the same as the date it was submitted and entered into the system. An icon to the left of the item indicates whether it is a new submission (inbox icon) or forwarded to the logged in user.

Form Builder Homepage

Personal Queue: Submissions that are assigned specifically to the logged in admin user.

Public Queue: Submissions assigned to all users with a given role which the logged in user shares. (These submissions are not currently assigned to a specific user.)

My Forms: Submissions received for forms owned by the logged in user but which are not currently assigned to the logged in user or his/her role(s).

Department Forms: Submissions received for forms created in the Department Admin's department, but which are neither owned nor currently assigned to the logged in user or his/her role(s).

All Forms: Submissions received for all forms, but which are neither owned nor currently assigned to the logged in Super Admin user or his/her role(s).

To view the complete list of items in a queue, click on the link provided under the respective heading. To open a submission, click on the submission's date.

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