There are six presentation options. Any combination of options may be selected to generate different views of the survey results. There are two disadvantages to selecting all options at once: Firstly, it may be somewhat overwhelming to try to analyze so much data at once; and secondly, a larger result set puts a greater strain on the server.
With no presentation options selected, the only reporting element that appears is the Summary fieldset indicating the number of total submissions that meet the selected criteria.
The presentation options are described below:
Section Averages: As you might expect, averages can only be performed on responses that have a numeric value (i.e., responses selected from Option Groups that are Used for Averaging). Note that some response options within Option Groups that are Used for Averaging are not used for averaging. For example, if the options "Neutral" or "N/A" were selected as responses for some submissions, these responses will not be factored into the average. Section Averages generates averages for each section and displays a color coded bar to visually represent the average. Viewing section averages provides an easy way to quickly determine strengths and weaknesses. You'll also notice that the Section "Telephone Support" is listed with two different average types, which is due to the fact that there is more than one numeric answer type assigned to questions within that section. For example, "Telephone Support" has five questions with an "Agreement" response, and one question that has a "Frequency" response. Different answer types (or, answer groups) are not averaged together as that would result in inaccuracies and confusion. In the "Telephone Support" section, only the first question required a "Frequency" response, while the last five questions required an "Agreement" response. Since there was only one "Frequency" response (i.e., the first question in the section), the question average for question number one produces the same result as the "Telephone Support" section average for "Frequency" responses.
Again, averages can only be performed on responses that have a numeric value (i.e., responses selected from Option Groups that are Used for Averaging). Note that some response options within Option Groups that are Used for Averaging are not used for averaging. For example, if the options "Neutral" or "N/A" were selected as responses for some submissions, these responses will not be factored into the average. Question Averages generates averages for each question and displays a color coded bar to visually represent the average. Viewing question averages provides an easy way to quickly determine strengths and weaknesses. The image above displays the question averages for the section "Telephone Support" (though the full report shows all questions for all sections).
Raw Scores: Like averages, Raw Scores can only be performed on responses that have a numeric value (i.e., responses selected from Option Groups that are Used for Averaging). When this option is checked in the Appearance section of the report generator before running a report, a table like the one shown above appears under each question for which raw scores can be generated. It contains a Value column representing the numeric value given to the option, a Text column for the option text, a Count column representing the number of submissions with this option selected, and a % Total column which calculates the percent of total submissions that responded with this option selected. This particular raw scores table belongs to question number three. Looking at question number three in the screenshot for Question Averages above, you see that the average is "2". On first glance, it may appear that there is a discrepancy since ((2x2) +(3x1))/3 equals 2.33. But, "Neutral" is not an option that is Used for Averaging. Therefore, the formula ignores every instance of "Neutral", and is simply (2x2)/2, which equals 2. Also note that although only answer options that were actually selected by users appear in the table, ignoring those for which there were no responses. You can see, however, the range of possible responses with the Min and Max values appended to the upperright side of the table.
Show Comments: When Allow Comments is set to true when creating questions in the Survey Builder a multiline textbox appears beneath the question on the survey form. To view feedback supplied by survey takers, make sure the Show Comments checkbox is selected. It is advisable to run reports that show comments separately from reports with other options selected, especially when reporting on a large number of submissions because the report may become rather lengthy with this option selected. Under each question for which comments are allowed, the comments appear in a bulleted list. Although it is unlikely that two submissions will enter exactly the same comments; in the rare case that this occurs, the comments are only listed once with a parenthetical note stating how many times the form was submitted with that comment.
Text Answers: Text answers appear similar to raw scores in a table. The only difference being that they have no numeric value. Text answers are defined as Answer Groups that are not used for averaging. The table has three columns as follows: a Text column for the option text, a Count column representing the number of submissions with this option selected, and a % Total column which calculates the percent of total submissions that responded with this option selected.
There are two things to note about the above image:
- In the above scenario, there were 20 respondents, but only 6 responded to question #1 and 18 responded to #2. 70% in the first question offered no response, while 10% offered no response to the second question. These items are shown in gray. Furthermore, while in the above scenario both questions total 100%, due to rounding, it is possible that even in instances where total responses equal total submissions, percentages might add up to slightly more or less than 100% (usually by no more than 1% in either direction).
- The screenshot above demonstrates another special feature of the Analyzer, namely that legitimate filters specified in the Filter Alias field in the Survey Builder will appear as links when they appear in the Text Answers or Raw Scores tables (like "Dallas" and "New York" in the screenshot above). Clicking on a link will cause the page to reload with a new report filtering the results further based on the option link that was clicked.
One-by-one: This option allows you to separate the results into individual reports (one page per submission included in the results). In the Summary fieldset, a message appears noting the total number of submissions included in the results and noting which submission you are currently viewing (e.g., "Displaying the 1st of 3 submissions"). At the bottom of the page will appear a new dropdown menu listing all the submission dates, with the date and time of the submission currently being viewed. Click on the "Next" or "Previous" links, or select a different datetime to view a another individual report. Although when you select One-by-one you are, in fact, viewing results of individual submissions, you can nevertheless select Question Averages to get a visual representation of the numeric responses.